TECHNOLOGY WORK ORDERS
If submitting a ticket through the Help Desk, be aware that the IT Help Desk is a part of SchoolDude. The page that is brought up will look like a maintenance request until you click on the IT Request tab at the top of the page. Also, you will now use your computer/email credentials to access the SchoolDude Maintenance and IT Help Desk. If you are already signed into Google Chrome with your Gator account, you will be automatically signed in and ready to start the ticket submittal process. Important: the first time you click on the IT Request tab, it will try and open a new tab to take you to the IT Help Desk. You will have to allow the pop-up that is originally blocked. Once you allow the pop-up, you shouldn't have to worry about that again.
Should you decide to email support, please use the following guidelines:
Subject Line: A quick summary of the problem. Subject lines such as “HELP” or “See Me” are not helpful. A really long subject line gets cut off and is also not helpful. Subject lines in ALL CAPS are very hard to read and are not helpful either.
Email Body: Gives us the problem in more detail. Please include as much detail as possible. Is it happening only for you or for others too? What equipment is giving you the trouble? If it’s in a different location than we’d expect to find you, where is it? Were there any error messages? What did the error say? Screenshots of the error can be attached to the ticket and are usually very helpful.
Once you submit a ticket via either option, you will receive an automated response from TRSD Tech Support. This confirms for you that the ticket has been logged and forwarded to us. We will get to you as soon as we can. Please reply to the automated response with any updates you have to the problem. Please do NOT send a new email for the same problem as that will generate a new ticket and cause confusion for everyone.
Thanks for your cooperation and patience!