To request tech support, you may email support@trgators.org or click on Help Desk to submit an IT Ticket.

If submitting a ticket through the Help Desk, be aware that the IT Help Desk is a part of SchoolDude.  The page that is brought up will look like a maintenance request until you click on the IT Request tab at the top of the page. 

Also, you will now use your computer/email credentials to access the SchoolDude Maintenance and IT Help Desk.  If you are already signed into Google Chrome with your Gator account, you will be automatically signed in and ready to start the ticket submittal process. 

 Important: the first time you click on the IT Request tab, it will try and open a new tab to take you to the IT Help Desk.  You will have to allow the pop-up that is originally blocked.  Once you allow the pop-up, you shouldn't have to worry about that again.

Once you submit a ticket via either option, you will receive an automated response from TRSD Tech Support. This confirms for you that the ticket has been logged and forwarded to us. We will get to you as soon as we can. Please reply to the automated response with any updates you have to the problem. Please do NOT send a new email for the same problem as that will generate a new ticket and cause confusion for everyone.

Thanks for your cooperation and patience!